Lost Inn Lisbon Hostel

Hostel has bed bug in almost every room. And their only option was to move us into a different room with more bed bugs. Their cleaning process to remove the bug is to spray the bed and put new guest in bed right away without telling them guest found bugs the night prior. Theses rooms all still have bed bugs. They need all new mattress and linen in this hostel. Please stay safe and away from here. Me and all my friends and leaving with many bites and staff does not seem to care. The hostel staff was fully aware we were sleeping in infested beds after we showed photos and bites to them. With the way they are handing these bug they will not be leaving any time soon so stay away from here.

I have stayed in this place 3 times now and I can't recommend it enough! From the moment I walked in till the time I departed, everything was quick, easy, accessible and most importantly, safe. The staff is super friendly and the vibe of the place is giving. It is clean, spacious, and safe. They have locker spaces and activities that can be done, visits to Sintra, pub-crawl. Overall, I had a great time and would stay here over and over again

This was my first ever hostel experience and I don’t think I could have picked a better place! The staff are friendly and funny and right off the bat make you feel so welcome and taken care of. The accommodations are wonderful, there are so many things offered to do through them like free walking tours and sangria every night, I was so sad to leave! We got massages from Ricardo, you HAVE TO DO THIS! We did it on our last night and were so sad we didn’t do it every night, seriously the best massage I’ve ever had, it put me to sleep😂 if you’re in Lisbon do not stay anywhere else besides the Lost Inn!!

How I almost forgot to review my favourite hostel in Lisbon !! Initially, everything seemed great – spacious kitchen, comfy common area, and social events. However, the nightmare began when bed bugs struck- infesting my room. Reporting the issue to Sergio was dealt in a professional manner, washed my belongings and switched my rooms. However the situation escalated extremely sour from here.. when I encountered the most unprofessional staff member the next morning. Unfortunately not getting this woman name, not to worry - easily recognisable by her grumpy demeanor and lack of customer service skills, the most unwelcoming face of the hostel. She well insisted, I hadn't paid for a 6-bed room, hmm now that seems odd eh ?? Blaming me.. for the bed bug issue ? Her attempt to shift blame was a disgrace to the company. To make matters worse, she wanted to move me back to the same room with bed bugs. A lack of accountability and professionalism was appalling. Now sure, I should have brought this awful behaviour to the attention of your manager, Joao and dealt with it in a professionally manner but… hey you are the expert on professional behaviour here. So why waste anymore of my time, then bring it to the internet for all future guests.. or not guests to see :) Not only ruining your reputation but your companies down too all in one. All thanks to you, miss grumpy well done !! Anyway short story short, I will never set foot in a Lost Inn hostel again after this terrible experience. And neither should you. Despite its prime location and good social atmosphere, encountering "miss grumpy" and bed bugs would ruin any stay. The company's claim of taking matters seriously is a farce. I doubt very much the matter of bed bugs was dealt with very well if at all, just ship the next batch captain, say nothing.. eyes on the prize.. eyes of the prize 🤑 A complete nonsense of a place – steer clear unless you enjoy disrespect and bed bug accommodations !!

A very good, social and beautiful hostel that is runned by young people. Every day there are activities like pub crawls, dinners and walking tours. For the reviews that say about the bed bugs and cleaning of different places inside the hostel , i have to say that is something that can happen in the hostel due to travellers but the stuff every day try to clean everything. It’s our responsibility to keep every hostel clean while we are staying there. So lost inn thank you and I hope one day we will meet again ! P.S. Sara, Flávio and Patricio it was nice to meet you ! >3